Return Policy

Please read this Return Policy carefully before placing an order on dentaldeal.co.uk.

Dentaldeal.co.uk accepts returns and exchanges in accordance with the conditions set out below. This website is operated by Chongqing Tianqiong Network Technology Co., Ltd.

 

Order Cancellation

We accept order cancellation before the product is shipped.

• If the order is cancelled before shipment, you will receive a full refund.
• If the order has already been shipped, it can no longer be cancelled. In this case, please contact our customer service team after delivery, and the return policy below will apply.

 

30-Day Return Policy

If you are not satisfied with the products you received or no longer need them, you may request a return within 30 days after delivery.

To be eligible for a return, the item must:

• be unused
• be untested and unprogrammed
• be in resalable condition
• be returned in the original packaging

All return requests must be approved by our customer service team before the item is sent back. Please do not return any item without contacting us first.

No restocking fee will be charged.

 

1. Situations in Which We Accept Returns

We will follow this return policy in the situations below. Before returning any item, you must first contact our customer service team to explain the problem and let us know which option you would like.

First, if the product has a quality problem.
If the product does not work when you receive it, or if it is damaged during delivery and cannot be used, you may request a return, replacement, or refund.

Second, if you ordered the wrong item.
If you ordered the wrong item and would like to exchange it for the correct product, this exchange policy also applies. However, you will be responsible for the shipping cost of returning the item to us and the shipping cost of sending the replacement item back to you.

Third, if we shipped the wrong item.
If we shipped the wrong item, we will be responsible for the exchange and the related shipping fees. If you prefer, you may also return the product and receive a full refund. Please return the item using ordinary airmail, EMS, or another shipping method confirmed by our customer service team.

 

2. Situations in Which We Do Not Accept Returns

Please check the product details carefully before purchasing on dentaldeal.co.uk. If you have any questions, please contact our customer service team using the contact information provided on our website.

We may not accept returns in the following situations:

• the item has been used, tested, programmed, modified, or damaged by the customer
• the item is not in resalable condition
• the original packaging is missing
• the return request does not meet the conditions stated in this policy

If the item is damaged by the customer, we cannot provide exchange service. However, you may contact us for repair service.

 

3. Return for Exchange

When exchange is free:
If your product is damaged during delivery, we will exchange it free of charge and cover the reasonable return shipping cost if the item is sent back through ordinary airmail, EMS, or another shipping method confirmed by our customer service team.

 

Mis-ordered products:
If you ordered the wrong item and want to exchange it for the correct one, please contact our customer service team first. If the exchange is approved, you will need to pay the shipping cost of returning the item to us and the shipping cost of sending the replacement item back to you.

 

Physically damaged items:
If the item is damaged by the customer, we cannot provide free exchange service. However, you may return it for repair after contacting our customer service team.

 

What you should do before returning an item for replacement:
You need to contact our customer service team first and tell us the problem with your item and the option you would like, such as replacement, exchange, repair, or refund.

 

Return shipping options:
After confirming that your item is covered under our return policy, please use ordinary airmail or EMS to return the item. If our customer service team provides different return instructions, please follow those instructions.

Please do not use DHL, UPS, TNT, FedEx, or any other express courier unless our customer service team has confirmed in advance that it is acceptable.

 

What we will do after receiving your return:
Please stay in contact with us to help us track and process your return. After checking the item, we will arrange a replacement, exchange, repair, or refund as applicable, and we will notify you by email when the process is completed.

 

Notice regarding shipping options:
When returning items, please send them to the address provided by our customer service team. Returns sent without prior confirmation or sent by an unauthorized shipping method may not be processed properly.

 

4. About the Shipping Fee

If the product has confirmed quality issues and you apply for a return through our customer service team, we will review the case and process the return, refund, replacement, or exchange in accordance with this policy.

If the product has no quality problem and you simply do not want it anymore, you will be responsible for the return shipping cost.

 

How Soon Will I Receive My Refund?

Once the returned item is received and inspected, we will process your refund and send you an email with the refund information.

• If you request a return and refund, we will issue the refund within 1–3 working days to your original payment account (debit card, credit card, or PayPal).
• If you paid by PayPal balance, you may receive the money on the same day, depending on PayPal processing.
• If you paid by credit card, the refund may appear within 7–15 working days, depending on your credit card company.

 

Return Contact Information
Operator: Chongqing Tianqiong Network Technology Co., Ltd.
Chinese legal name: 重庆天穹网络科技有限公司
Business Registration Number: 91500107070300084A
Business Location: China
Office Address: No.27-2, 3rd Building, Neo-China Top City, No.1 Aoti Road, Yuanjiagang, Jiulongpo District, Chongqing 400050, China
Website: Dentaldeal.co.uk
Email: support@dentaldeal.co.uk
Phone: +862368438829
Business Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. UTC+8

Default return contact address:
No.27-2, 3rd Building, Neo-China Top City, No.1 Aoti Road, Yuanjiagang, Jiulongpo District, Chongqing 400050, China

The final return shipping address may vary depending on the product type and return reason. Our customer service team will provide the applicable return address after reviewing the return request.

Next:Warranty Policy