Warranty Policy

The products from Dentaldeal.co.uk include a 1-year warranty after delivery. Prior to shipment, each item undergoes a thorough inspection by our in-house team to verify its quality and condition.


Pre-Shipment Quality Control Includes:

Verification of basic hardware and software functionality;

Inspection of product appearance and packaging;

Confirmation that all required accessories and power adapters (matching regional standards) are included;

Final quality review and labeling by our quality control team with the inspection date (MM/DD/YY);

If you experience any issues while using a product from Dentaldeal.co.uk, please contact us first. Our technical support team will assist in diagnosing the issue remotely and advise you on how to proceed.




Important Notice:

Warranty does not cover issues arising from improper use, including but not limited to:

Incorrect electrical wiring or power input

Use of inappropriate voltage or temperature settings

Blocked or reduced airflow affecting equipment performance

Damage resulting from such misuse will be considered customer-induced. In such cases, repair costs and shipping fees will be the customer's responsibility.

 

 

 Lost Products Policy

If your product appears to be delayed or lost during delivery, please contact our customer service team promptly. Do not attempt to resolve the issue independently—we’re here to assist and support you throughout the process.

We typically provide a tracking number and tracking link after shipping, so you can monitor your package’s progress.

If the courier confirms the package has been lost in transit, we will review the case and may arrange for a replacement shipment, depending on the outcome of the investigation.