FAQ (frequently asked questions)

Q:Does the price include VAT, import duties and customs fees?

         A:Our product rice does not incude VAT, import duties and customs fees.

Q: How do I change or cancel my order?

A: We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us in accordance with our Returns.

Q: How Can I Track My Order?

A: We send an email with a tracking number as soon as your package ships, just enter your tracking number on the order tracking page at the bottom of our website and you can check its progress by yourself.

Q: Can I specify a specific shipping method?

A: We will choose a shipping method based on the weight and size of the product, as well as delivery time and cost considerations. If you need an expedited shipping option, please contact us directly.

Q: Who will be responsible for my import duty?

A: Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost.
Dentaldeal.co.uk doesn't add the import duty in our product price or our shipping cost.

Q: How to modify my personal information after ordering?

A: If you notice any inaccuracies in your personal information, please contact us as soon as possible. Normally, changes can only be made before the package is shipped.

Q: What if I have a question before placing an order?

A: If you have question about a special product, you can ask a question in the product details page and submit us the “Q&A” form; If you have a question about your order status, a return, or a purchase you are considering, you can use this contact form to contact us. We will reply you by email within one business day.

Q: Do you ship to PO Boxes or APO/FPO military addresses?

A: At this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to help facilitate the timely delivery of your items. If you provide a PO Box or APO/FPO military address, the shipment of your item will be delayed.

Q: Why was I asked for a "CPF" number? (Brazilian customers)

A: Brazil customs requires that all the international shipments must state the recipient’s “CPF” number (if the recipient is individual) or the “CNPJ” number (if the recipient is company) on invoice. Therefore, if you would like us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number in the order comment when you doing the checkout so your package can smoothly clear customs.

Q: Why was I asked for a "EORI" number? (EU customers)

A: FEDEX requires that all the international shipments which are shipped to EU country, if the recipient is company, must state the “EORI” number on invoice. Therefore, if you would like us to ship your order to EU country by FEDEX and the recipient is company, please make sure to provide us the correct “EORI” number in the order comment when you doing the checkout so your package can smoothly clear customs.

Q: What if an item was lost or damaged during shipping?

A: When you receive your package, please inspect the items in front of the delivery person. If you find any damage or missing items, please refuse the package and contact us immediately. If you purchased shipping insurance, please report the damage to the insurance company and take photos of the damaged parts.

If you notice any issues after signing for the package, please contact us within 3 days of receipt. After 3 days, we may assume the package was delivered in good condition, but we will still review reports on a case-by-case basis.

Q: Have you received my returned items?

A: When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx.

Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund. 

Q:I've returned my item; how soon will I receive my refund?

A:In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

PayPal

If you are a registered PayPal member, your refund has been completed in 1-2 working days. You may check your PayPal account for more information regarding the refund.

If you are an unregistered PayPal user, it will take 7-15 days for PayPal to process your refund and return the money to your credit card account.

Q:Why should I create an account?

A: A dentaldeal.co.uk account makes shopping with us much easier. Allows you to:

Check the status of your current order and keep track of previous orders.

Contact Customer Service with questions, order update, and general assistance.

Store your shipping and payment information to ease checking out process.

Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.

Add an item to “My Wishlist” so that you can purchase in the future.

Q: How if I forgot my password?

A: If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account and then you will receive an email with a link to reset your password.