Q:Does the price include VAT, import duties, or customs fees?

         A:No. UK VAT, import duties, customs clearance fees, and other applicable taxes or charges are not included in the product price. These fees may be collected by customs authorities or the carrier before delivery.

 

Q: How do I change or cancel my order?

A: We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us in accordance with our Returns.

 

 

Q: How Can I Track My Order?

A: We send an email with a tracking number as soon as your package ships, just enter your tracking number on the order tracking page at the bottom of our website and you can check its progress by yourself.

 

 

Q: Can I specify a specific shipping method?

A: We will choose a shipping method based on the weight and size of the product, as well as delivery time and cost considerations. If you need an expedited shipping option, please contact us directly.

  

 

Q: Who is responsible for import VAT, duties, and taxes?

A: Import VAT, import duties, customs clearance fees, or other local charges may apply depending on the destination country or region.

     These charges are determined by the customs authority of the destination country and are the customer’s responsibility unless otherwise stated at checkout.

     Dentaldeal.co.uk does not include import VAT, import duties, customs clearance fees, or other local taxes in the product price or shipping cost unless clearly stated during checkout.

 

 

 

 

Q: How to modify my personal information after ordering?

A: If you notice any inaccuracies in your personal information, please contact us as soon as possible. Normally, changes can only be made before the package is shipped.

 

 

Q: Do you ship to PO Boxes or APO/FPO military addresses?

A: At this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to help facilitate the timely delivery of your items. If you provide a PO Box or APO/FPO military address, the shipment of your item will be delayed.

 

 

Q: Why was I asked for a "CPF" number? (Brazilian customers)

A: Brazil customs requires that all the international shipments must state the recipient’s “CPF” number (if the recipient is individual) or the “CNPJ” number (if the recipient is company) on invoice. Therefore, if you would like us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number in the order comment when you doing the checkout so your package can smoothly clear customs.

 

 

Q: Why was I asked for a "EORI" number? (EU customers)

A: FEDEX requires that all the international shipments which are shipped to EU country, if the recipient is company, must state the “EORI” number on invoice. Therefore, if you would like us to ship your order to EU country by FEDEX and the recipient is company, please make sure to provide us the correct “EORI” number in the order comment when you doing the checkout so your package can smoothly clear customs.

 

 

Q: What if an item was lost or damaged during shipping?

A: When you receive your package, please inspect the items in front of the delivery person. If you find any damage or missing items, please refuse the package and contact us immediately. If you purchased shipping insurance, please report the damage to the insurance company and take photos of the damaged parts.

If you notice any issues after signing for the package, please contact us within 3 days of receipt. After 3 days, we may assume the package was delivered in good condition, but we will still review reports on a case-by-case basis.

 

 

 

Q:How Soon Will I Receive My Refund?

A:Once the returned item is received and inspected, we will process your refund and send you an email with the refund information.

• If you request a return and refund, we will issue the refund within 1–3 working days to your original payment account (debit card, credit card, or PayPal).
• If you paid by PayPal balance, you may receive the money on the same day, depending on PayPal processing.
• If you paid by credit card, the refund may appear within 7–15 working days, depending on your credit card company.

 

 

Q:Why should I create an account?

A: A dentaldeal.co.uk account makes shopping with us much easier. Allows you to:

Check the status of your current order and keep track of previous orders.

Contact Customer Service with questions, order update, and general assistance.

Store your shipping and payment information for checking out process.

Add an item to “My Wishlist” so that you can purchase in the future.

 

 

Q: How if I forgot my password?

A: If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account and then you will receive an email with a link to reset your password.

 

Previous:Warranty Policy