VAT, Customs & Duties

Does the price include VAT, import duties, or customs fees?

No. UK VAT, import duties, customs clearance fees, and other applicable taxes or charges are not included in the product price. These fees may be collected by customs authorities or the carrier before delivery.



What is VAT?

VAT stands for Value Added Tax. For orders shipped from outside the UK, UK VAT may be charged as import VAT by customs authorities or the carrier before delivery. Dentaldeal.co.uk does not include UK VAT in the product price unless clearly stated at checkout.



What is customs?

Customs refers to the government authority responsible for checking and regulating goods entering a country or region. International shipments may need to clear customs before delivery.



Who is responsible for import VAT, duties, and taxes?

Import VAT, import duties, customs clearance fees, or other local charges may apply depending on the destination country or region.

These charges are determined by the customs authority of the destination country and are the customer’s responsibility unless otherwise stated at checkout.

Dentaldeal.co.uk does not include import VAT, import duties, customs clearance fees, or other local taxes in the product price or shipping cost unless clearly stated during checkout.



How much are the duties or taxes, and how do I pay them?

The amount of import VAT, duties, taxes, or customs clearance fees depends on the destination country’s customs policy, product type, declared order value, and local import rules.

For express shipping services such as DHL, FedEx, or other carriers, the carrier or local customs office may contact you if duties, taxes, customs clearance fees, or additional clearance information are required before delivery.

Please follow the instructions provided by the carrier or customs authority. For more information about possible charges, customers may contact their local customs office before placing an order.



How are customs documents prepared?

To support customs clearance, shipment documents are prepared according to the order details, including product description, quantity, and order value.

Dentaldeal.co.uk follows applicable customs declaration requirements for international shipments. We cannot mark orders as gifts or declare a lower order value than the actual purchase value.



What happens if my package has customs clearance issues?

If your package has customs clearance issues, we may provide available shipping documents, such as a commercial invoice or shipping invoice, when required.

We may also contact the shipping carrier from our side to assist with shipment-related information. However, customs clearance decisions, import VAT, duties, taxes, customs clearance fees, and import requirements are determined by the destination country’s customs authority.

Customers are responsible for providing the required information to customs and completing the customs clearance process according to local requirements.