VAT, Customs & Duties

Please be noted that:

Our product price not incuded VAT, import duties and customs fees.

What is customs?

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.


Who will be responsible for my import duty?
Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost.
Oyostepper.com doesn't add the import duty in our product price or our shipping cost.



How much is the tax and how do I pay it?

The amount of customs is different from one country to the other country according to your country tariff policy. Normally you just need to pay for tax for goods ship from China.Express like DHL or Fedex will contact you to pay for tax before delivering and you just need to do according to their instructions. Import duties and taxes are determined by your country’s customs policy. For information on potential charges, please check with your local customs office before ordering.

 
What will we do to reduce your import tax?

If you have specific requirement on the declare value of the invoice that we will give to DHL when ship your package, please leave message on our website or mail to oyostepper@gmail.com, we will do as you required.
If you have no instruction about the invoice declare value, usually we will declare the item value range from 20£-200£ which depends on the package weight and package volume.

 

What will we do if your package encounter customs clearance issues ?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.