Terms and Conditions

Business Information

Website: dentaldeal.co.uk

Operator: Chongqing Tianqiong Network Technology Co., Ltd.

Chinese legal name: 重庆天穹网络科技有限公司

Business Registration Number: 91500107070300084A

Business location: China

Working hours: Monday–Friday, 9:00 a.m.–5:30 p.m. UTC+8

Email: support@dentaldeal.co.uk

Phone: +862368438829

Office address: No.27-2, 3rd Building, Neo-China Top City, No.1 Aoti Road, Yuanjiagang, Jiulongpo District, Chongqing 400050, China




Welcome to Dentaldeal.co.uk

Dentaldeal.co.uk is operated by Chongqing Tianqiong Network Technology Co., Ltd., a company based in China. This company is the legal entity responsible for website operation, customer service, order processing, payment collection, after-sales support, and other services provided through Dentaldeal.co.uk.

Please read these Terms and Conditions carefully before using Dentaldeal.co.uk. By accessing this website, creating an account, placing an order, contacting customer service, or using any service provided through this website, you agree to these Terms and Conditions.



Application and Acceptance of the Terms

1.1 These Terms and Conditions apply to your access to and use of Dentaldeal.co.uk, including browsing the website, creating an account, placing an order, contacting customer service, using payment services, tracking an order, returning products, requesting warranty service, and using any related service provided through the website.

1.2 By using this website, you confirm that you are of legal age to enter into a binding agreement and that you are legally allowed to use this website and purchase products under the laws of your country or region.

1.3 If you do not agree with these Terms and Conditions, please do not use this website or place an order.

1.4 Dentaldeal.co.uk may update these Terms and Conditions from time to time. The updated version will be posted on this page. The version posted on this page at the time you place an order will apply to that order, unless a mandatory legal requirement provides otherwise.




Use of the Website

2.1 You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.

2.2 You must not use this website in a way that may damage, disable, overload, interfere with, or impair the website, server, network, data, payment system, or security system.

2.3 You must not attempt to gain unauthorized access to any part of the website, user account, server, database, payment system, or connected system.

2.4 You must not copy, reproduce, download, republish, sell, distribute, resell, or otherwise use website content for commercial purposes without written permission from Dentaldeal.co.uk.

2.5 You must not use automated tools, bots, crawlers, scrapers, or similar methods to collect website content, prices, product information, images, user data, or other data without written permission from Dentaldeal.co.uk.

2.6 You must not use the website for fraud, payment abuse, false orders, unauthorized resale, illegal export, or any activity that violates applicable laws, regulations, professional rules, or third-party rights.



Account Registration and Security

3.1 Some website functions may require account registration.

3.2 You agree to provide accurate, complete, and current account information and to update your information when necessary.

3.3 You are responsible for keeping your account name, password, and login details secure.

3.4 You are responsible for all activity that occurs under your account, unless the activity occurs because of an issue caused by Dentaldeal.co.uk.

3.5 If you believe your account has been used without your permission, please contact us as soon as possible.

3.6 Dentaldeal.co.uk may suspend or close an account if we reasonably believe that the account is being used for unlawful activity, payment abuse, fraud prevention reasons, security concerns, repeated order abuse, or serious breach of these Terms and Conditions.



Product Information, Images, Specifications and Professional Use

4.1 We make reasonable efforts to ensure that product titles, descriptions, images, prices, availability, shipping information, warranty information, return information, certification information, and other product details displayed on Dentaldeal.co.uk are accurate, current, and consistent with the products offered for sale.

4.2 The specific product page is the primary source of product information for each item. Product information may include product name, model number, brand, manufacturer or supplier information, size, color, voltage, plug type, compatibility, included accessories, intended use, warranty period, available documents, and other relevant details.

4.3 Product images are intended to show the actual product, package, accessories, and key product features as accurately as possible. In some cases, images may be provided by the manufacturer or supplier. Minor visual differences may occur due to screen settings, lighting, packaging updates, production batches, or manufacturer revisions, but such differences should not materially change the product model, function, main specifications, included accessories, certification status, warranty coverage, or intended use.

4.4 We do not use product images, descriptions, or specifications as “reference only” information to avoid responsibility for material differences. If the product model, main specifications, included accessories, certification status, warranty coverage, or intended use is materially different from what is shown on the product page at the time the order was placed, we will review the issue and handle it according to our Return & Refund Policy and Warranty Policy.

4.5 Product specifications shown on a product page, including model number, size, voltage, plug type, compatibility, included accessories, certification information, warranty period, and intended use, are part of the product information used by customers to make a purchase decision. Customers should review the product page carefully before placing an order.

4.6 If a specification, document, certificate, declaration of conformity, user manual, compatibility confirmation, or regulatory document is important for your purchase decision, please contact us before placing the order. We will make reasonable efforts to provide available product information or confirm whether the document is available.

4.7 If we discover a material error in a product listing, including an incorrect model, incorrect image, incorrect specification, incorrect price, incorrect availability status, incorrect shipping information, incorrect certification information, or incorrect compatibility information, we may contact the customer before shipment to explain the issue and confirm whether the customer wants to continue with the corrected information or cancel the order for a refund.

4.8 If a product has already been shipped and the customer receives an item that is incorrect, damaged during delivery, missing parts, or materially different from the product description on the product page at the time the order was placed, the customer should contact us as soon as possible with the order number, photos or videos, and a description of the issue. We will review the case and handle it according to our Return & Refund Policy and Warranty Policy.

4.9 Many products sold on Dentaldeal.co.uk are dental products, instruments, materials, or equipment intended for professional use. Dental products and equipment should be selected, installed, operated, maintained, and used only by qualified dental professionals or under appropriate professional supervision, and in accordance with the manufacturer’s instructions, user manuals, warnings, and applicable local laws and professional requirements.

4.10 Some products, including but not limited to dental X-ray equipment, imaging devices, sterilization equipment, implant-related equipment, endodontic equipment, dental materials, electrical equipment, and other regulated products, may be subject to professional licensing, import restrictions, installation requirements, safety rules, certification requirements, radiation protection rules, or other local regulatory requirements.

4.11 Customers are responsible for checking whether the products they purchase are suitable for their intended use and are allowed to be purchased, imported, installed, operated, resold, and used in their country or region. For regulated products, professional-use products, electrical equipment, X-ray related products, or other dental devices, customers should confirm all local regulatory, licensing, import, installation, and use requirements before placing an order.

4.12 Product information on Dentaldeal.co.uk is provided for product identification and purchase information purposes only. It is not medical, dental, clinical, technical, installation, legal, or regulatory advice. Customers should consult qualified professionals or local authorities when necessary.



Prices, Payment and Order Confirmation

5.1 Product prices are displayed on the website. Prices may change from time to time without prior notice.

5.2 The price charged for your order will be the price displayed at checkout when you place the order, unless there is an obvious pricing error.

5.3 Payment methods accepted by Dentaldeal.co.uk are shown on the Payment Methods page and at checkout.

5.4 Your order is considered received when you complete checkout and submit payment. Order processing begins after payment is confirmed.

5.5 We may contact you to verify order details, shipping information, payment information, product availability, compatibility information, or other order-related information before shipment.

5.6 We may cancel an order and issue a refund if the product is unavailable, the shipping address cannot be served, payment cannot be verified, the order appears abnormal, the order may violate applicable laws or import restrictions, or the order cannot be processed for other reasonable business reasons.

5.7 Product prices shown on the website do not include import duties, customs duties, local taxes, customs clearance fees, courier handling fees, or other destination-country charges, unless the product page or checkout page clearly states otherwise.

5.8 If a payment provider, card issuer, bank, or currency conversion service charges additional fees, exchange-rate costs, or service fees, those charges are not controlled by Dentaldeal.co.uk and may be the responsibility of the customer.



Shipping, Delivery and Customs

6.1 Products are shipped according to the shipping information displayed on our website, the product page, the checkout page, and our Shipping Policy.

6.2 Unless a product page or checkout page clearly states otherwise, orders may be processed by the operator in China and products may be shipped from China, supplier warehouses, or other fulfillment locations used by Dentaldeal.co.uk.

6.3 Delivery times are estimates only. Actual delivery time may vary due to product availability, destination, customs clearance, courier handling, public holidays, weather, customs inspection, regulatory checks, transportation disruption, or other factors outside our direct control.

6.4 Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, email address, and delivery information.

6.5 If an order is delayed, returned, or cannot be delivered because of incorrect or incomplete shipping information provided by the customer, additional shipping fees may apply.

6.6 Import duties, VAT, taxes, customs fees, customs clearance fees, courier handling fees, storage fees, or other charges required by the destination country or region are the responsibility of the customer, unless the checkout page clearly states otherwise.

6.7 Customers are responsible for checking whether the products they order can be imported into and used in their country or region.

6.8 If a shipment is rejected by customs, returned by the carrier, abandoned, refused by the customer, or cannot be delivered because the customer fails to complete required customs clearance or fails to pay required destination charges, any refund or reshipment will be handled according to our Shipping Policy, Return & Refund Policy, and applicable carrier rules.



Returns, Refunds and Warranty

7.1 Returns and refunds are handled according to our Return & Refund Policy.

7.2 Product warranty matters are handled according to our Warranty Policy.

7.3 Before returning any item, please contact our customer service team and follow the return instructions provided by us. Customers should not send products back without return authorization or return instructions.

7.4 Returned items must be sent to the return address confirmed by our customer service team. The return address may vary depending on product type, supplier location, warranty process, and return reason.

7.5 Refund timing, return conditions, return window, return shipping fees, inspection requirements, restocking conditions, and non-returnable items are explained in our Return & Refund Policy.

7.6 If the product is incorrect, damaged during delivery, missing parts, or materially different from the product page description at the time the order was placed, please contact us with the order number, photos or videos, and a clear description of the issue. We will review the case and provide a reasonable solution according to our Return & Refund Policy and Warranty Policy.

7.7 If the return is requested for a reason not caused by Dentaldeal.co.uk, including but not limited to ordering the wrong product, no longer needing the product, local import restrictions, compatibility issues not confirmed before purchase, or customer preference, the customer may be responsible for return shipping costs, customs costs, and other related costs, as explained in our Return & Refund Policy.

7.8 Nothing in these Terms and Conditions is intended to remove or reduce any rights that cannot be removed or reduced under applicable law.



Customer Responsibilities

8.1 You are responsible for selecting products that are suitable for your intended purpose.

8.2 You are responsible for reading product descriptions, specifications, compatibility information, included accessories, instructions, manuals, warnings, certification information, shipping information, customs information, warranty terms, and policy pages before placing an order.

8.3 You are responsible for making sure that your purchase, import, installation, operation, maintenance, resale, and use of products follow the laws, professional rules, licensing rules, safety rules, import requirements, and local requirements that apply to you.

8.4 You agree not to use products purchased from Dentaldeal.co.uk in an unlawful, improper, unsafe, unauthorized, or unprofessional manner.

8.5 You agree not to resell, export, distribute, modify, install, operate, or use products in a way that is prohibited by your country or region or by applicable professional rules.

8.6 You are responsible for keeping product documents, invoices, labels, serial numbers, warranty cards, packaging, and other relevant materials if they are required for installation, warranty, import, customs, local registration, or professional records.



Brand Names, Compatibility and Intellectual Property

9.1 All text, images, graphics, logos, icons, design, data, software, and other content displayed on Dentaldeal.co.uk are owned by Dentaldeal.co.uk or used with permission from suppliers, manufacturers, licensors, or content providers.

9.2 You may not copy, reproduce, modify, publish, distribute, sell, or use any website content for commercial purposes without written permission from Dentaldeal.co.uk.

9.3 All trademarks, product names, brand names, manufacturer names, model names, and logos displayed on the website belong to their respective owners.

9.4 Brand names, product names, model names, and trademarks displayed on Dentaldeal.co.uk are used for product identification, compatibility description, replacement use, product application, or comparison purposes, unless the product page clearly states that the item is an original branded product or that Dentaldeal.co.uk is an authorized seller.

9.5 Any reference to a third-party brand, manufacturer, model, system, or product does not mean that Dentaldeal.co.uk or the product is manufactured, sponsored, endorsed, approved, authorized, or affiliated with the referenced brand owner, unless this is clearly stated on the product page.

9.6 If a product is described as compatible with a third-party brand or model, the compatibility statement is based on the product information available to us from the manufacturer, supplier, or product documentation. Customers should confirm compatibility before placing an order if compatibility is essential for their purchase decision.

9.7 If you believe that any content on Dentaldeal.co.uk infringes your intellectual property rights, please contact us with sufficient information to identify the content and your rights, and we will review the matter.



Third-Party Links and Services

10.1 Dentaldeal.co.uk may contain links to third-party websites, payment providers, tracking pages, courier websites, manufacturer websites, document pages, or service providers.

10.2 These links are provided for convenience only.

10.3 Dentaldeal.co.uk is not responsible for the content, privacy practices, terms, operation, security, accuracy, or availability of third-party websites or services.

10.4 Please review the terms and privacy policies of any third-party website or service before using it.



Limitation of Liability

11.1 To the fullest extent permitted by applicable law, Dentaldeal.co.uk shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, business interruption, loss of business opportunity, loss of data, or loss caused by inability to use the website or products.

11.2 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

11.3 Nothing in these Terms and Conditions affects your rights under our Return & Refund Policy or Warranty Policy.

11.4 Dentaldeal.co.uk is not responsible for losses caused by misuse of products, failure to follow manufacturer instructions, use by unqualified persons, unauthorized modification, improper installation, improper maintenance, improper storage, unsafe operation, or use in violation of applicable laws, professional rules, licensing requirements, safety rules, or local requirements.

11.5 Dentaldeal.co.uk is not responsible for regulatory, customs, licensing, installation, or professional-use issues that arise because the customer did not confirm local requirements before placing an order, unless applicable law provides otherwise.

11.6 You agree to indemnify Dentaldeal.co.uk only for losses arising from your unlawful use of the website, your serious breach of these Terms and Conditions, your infringement of third-party rights, your fraudulent activity, or your misuse of products after delivery.



Privacy

12.1 The collection and use of personal information are explained in our Privacy Policy.

12.2 By using this website, creating an account, placing an order, contacting customer service, or using any website service, you agree that your personal information may be processed according to our Privacy Policy.

12.3 We use customer information to process orders, arrange payment, provide customer service, deliver products, prevent abuse, handle returns and warranty matters, comply with legal requirements, and improve website services.



Force Majeure

13.1 Dentaldeal.co.uk shall not be responsible for delay or failure caused by events outside our reasonable control.

13.2 Such events may include natural disasters, extreme weather, fire, flood, epidemic, war, civil unrest, government action, customs delay, customs inspection, regulatory review, transportation disruption, courier delay, internet failure, power failure, labor dispute, shortage of materials, supplier delay, payment provider interruption, or other events beyond our reasonable control.

General Provisions

14.1 These Terms and Conditions, together with the Privacy Policy, Return & Refund Policy, Warranty Policy, Shipping Policy, Customs & Duties information, Payment Methods page, product page information, and any other policy displayed on this website, form the agreement between you and Dentaldeal.co.uk regarding your use of the website and purchase of products.

14.2 If there is any inconsistency between a general policy page and the specific product page, we will review the issue based on the product page information displayed at the time the order was placed, the order confirmation, and the applicable policy terms.

14.3 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts will continue to apply.

14.4 Failure by Dentaldeal.co.uk to enforce any part of these Terms and Conditions does not mean that we waive our right to enforce it later.

14.5 You may not transfer your rights or obligations under these Terms and Conditions without our written permission.

14.6 Dentaldeal.co.uk may transfer its rights and obligations under these Terms and Conditions where reasonably necessary for business operation, restructuring, change of service provider, or transfer of website operation.

14.7 The headings in these Terms and Conditions are for convenience only and do not affect the interpretation of the Terms.



Contact Us:

If you have any questions about these Terms and Conditions, your order, product information, product documents, compatibility, returns, refunds, warranty matters, shipping, customs, or payment matters, please contact us:

Email: support@dentaldeal.co.uk

Phone: +862368438829

Office address: No.27-2, 3rd Building, Neo-China Top City, No.1 Aoti Road, Yuanjiagang, Jiulongpo District, Chongqing 400050, China