Last updated: June 8, 2026

Dentaldeal.co.uk respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit our website, create an account, place an order, contact us, or use our services.

This Privacy Policy applies to the website Dentaldeal.co.uk and all orders, enquiries, and services provided through this website.

 

1. Who We Are

Dentaldeal.co.uk is operated by:

Operator: Chongqing Tianqiong Network Technology Co., Ltd.
Chinese legal name: 重庆天穹网络科技有限公司
Business Registration Number: 91500107070300084A
Business Location: China
Office Address: No.27-2, 3rd Building, Neo-China Top City, No.1 Aoti Road, Yuanjiagang, Jiulongpo District, Chongqing 400050, China
Website: Dentaldeal.co.uk
Email: support@dentaldeal.co.uk
Phone: +86 2368438829
Business Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. UTC+8

For the purposes of applicable data protection laws, Chongqing Tianqiong Network Technology Co., Ltd. is the data controller responsible for the personal information collected through Dentaldeal.co.uk.

 

2. Information We Collect

We may collect the following types of personal information when you use our website or services:

 

2.1 Information You Provide to Us

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Account login details
• Order details
• Product enquiries
• Customer service communications
• Return, refund, or warranty request details
• Business or professional information where relevant to certain dental products or services

 

2.2 Order and Transaction Information

When you place an order, we collect information necessary to process and fulfil your purchase, including:

• Products ordered
• Order number
• Payment status
• Shipping method
• Delivery tracking information
• Return or refund history
• Customer service records related to your order

We do not store your full credit card number or complete payment card details on our website servers. Payments are processed by third-party payment service providers, such as PayPal and other payment processors available at checkout.

 

2.3 Technical and Usage Information

When you visit Dentaldeal.co.uk, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Website activity and browsing behaviour
• Cookie and similar tracking information

This information helps us operate, secure, and improve our website.

 

2.4 Communications Information

If you contact us by email, contact form, phone, or other communication methods, we may collect and keep records of your communication so that we can respond to your enquiry, provide customer support, and resolve disputes.

 

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account
• To process, confirm, and fulfil your orders
• To arrange shipping and delivery
• To process payments, refunds, returns, and warranty requests
• To provide customer service and respond to enquiries
• To send order confirmations, shipping updates, and service messages
• To prevent fraud, unauthorised transactions, and misuse of our website
• To maintain website security and functionality
• To improve our products, services, and website experience
• To comply with legal, tax, accounting, customs, and regulatory obligations
• To manage product safety, recall, compliance, or after-sales service issues where necessary
• To send marketing emails only where permitted by law or where you have given consent
• To measure and improve advertising performance, including through Google Ads, Google Analytics, Google Merchant Center, and similar tools where applicable

 

4. Legal Bases for Processing Personal Data

Where applicable data protection laws require a legal basis for processing, we rely on the following legal bases:

 

4.1 Contract

We process your personal information when it is necessary to fulfil a contract with you, such as processing your order, arranging delivery, handling returns, or providing customer support.

 

4.2 Legal Obligation

We may process your information to comply with legal, tax, accounting, customs, consumer protection, product safety, or regulatory requirements.

 

4.3 Legitimate Interests

We may process your information for our legitimate business interests, including fraud prevention, website security, service improvement, customer support, record keeping, and business analytics, provided that such interests are not overridden by your rights and interests.

 

4.4 Consent

Where required by law, we will ask for your consent before sending marketing communications or using certain non-essential cookies and tracking technologies. You may withdraw your consent at any time.

 

5. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary for the purposes described in this Privacy Policy, including:

 

5.1 Payment Service Providers

We may share order and payment-related information with payment processors, such as PayPal and other payment providers available at checkout, to process payments, refunds, fraud checks, and transaction records.

 

5.2 Shipping and Logistics Providers

We may share your name, shipping address, phone number, email address, and order details with shipping carriers and logistics partners, such as DHL, UPS, FedEx, EMS, China Post, local postal services, customs brokers, and other delivery partners, so that your order can be delivered.

 

5.3 Website, Hosting, and IT Service Providers

We may share limited information with website hosting providers, technical support providers, email service providers, security providers, and other IT service providers who help us operate and protect our website.

 

5.4 Analytics and Advertising Partners

Where applicable, we may use services such as Google Analytics, Google Ads, Google Merchant Center, Google Tag Manager, or similar tools to understand website performance, measure advertising effectiveness, and improve our services.

These services may use cookies or similar technologies. Where required by law, we will ask for your consent before using non-essential advertising or analytics cookies.

 

5.5 Legal, Regulatory, and Safety Purposes

We may disclose information if required to do so by law, regulation, court order, customs authority, payment dispute process, fraud investigation, or government request. We may also disclose information where necessary to protect our rights, users, customers, business, or the safety and security of our website.

 

5.6 Business Transfers

If our business is merged, reorganised, sold, or transferred, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

 

6. International Data Transfers

Dentaldeal.co.uk is operated by Chongqing Tianqiong Network Technology Co., Ltd., based in China. If you are located in the United Kingdom, European Economic Area, or another region outside China, your personal information may be transferred to and processed in China or other countries where our service providers, payment processors, shipping partners, or IT providers operate.

Where required by applicable law, we take appropriate steps to protect your personal information when it is transferred internationally. These steps may include contractual safeguards, technical and organisational security measures, and working with service providers that maintain appropriate data protection standards.

 

7. Cookies and Similar Technologies

Dentaldeal.co.uk may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, improve user experience, analyse website traffic, prevent fraud, and measure advertising performance.

Cookies may include:

 

7.1 Essential Cookies

These are necessary for the website to function, such as shopping cart, checkout, login, security, and order processing features.

 

7.2 Analytics Cookies

These help us understand how visitors use our website, which pages are visited, and how we can improve website performance.

 

7.3 Advertising Cookies

These may be used to measure advertising performance and show more relevant ads through platforms such as Google Ads or similar advertising services.

You can manage or block cookies through your browser settings. If you disable cookies, some parts of the website may not work properly, including account login, shopping cart, or checkout functions.

Where required by law, we will request your consent before placing non-essential cookies on your device.

 

8. Marketing Communications

If you subscribe to our newsletter, create an account, or place an order, we may send you service-related emails and, where permitted, marketing communications about our products, promotions, or updates.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:

support@dentaldeal.co.uk

Please note that even if you unsubscribe from marketing emails, we may still send you important service messages related to your account, orders, payments, shipping, returns, refunds, warranty claims, or legal notices.

 

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

• Account information is kept while your account remains active.
• Order and transaction records may be kept for tax, accounting, legal, customs, fraud prevention, and dispute resolution purposes.
• Customer service records may be kept for a reasonable period to help us respond to follow-up enquiries or resolve disputes.
• Marketing consent records are kept until you unsubscribe or withdraw consent.
• Technical and analytics data may be kept for a limited period for security, website improvement, and reporting purposes.

When personal information is no longer needed, we will delete it, anonymise it, or securely store it in accordance with applicable legal requirements.

 

10. How We Protect Your Information

We use reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure website connections
• Access controls
• Order and account security measures
• Payment processing through third-party payment providers
• Fraud monitoring
• Limited access to personal information by authorised personnel and service providers

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your personal information.

 

11. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to request data portability where applicable
• The right to object to direct marketing
• The right to lodge a complaint with a data protection authority

 

To exercise your privacy rights, please contact us at:

support@dentaldeal.co.uk

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

If you are located in the United Kingdom and believe your data protection rights have been violated, you may also contact the UK Information Commissioner’s Office. However, we encourage you to contact us first so that we can try to resolve your concern.

 

12. Children’s Privacy

Dentaldeal.co.uk is not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at support@dentaldeal.co.uk, and we will take appropriate steps to delete such information where required.

 

13. Third-Party Websites

Our website may contain links to third-party websites, payment pages, shipping tracking pages, manufacturer websites, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

 

14. Product Compliance, Safety, and After-Sales Service

Some products sold on Dentaldeal.co.uk may be intended for professional dental, laboratory, or clinical use. Where necessary, we may process order, customer, product, and communication information to support product compliance, safety notices, technical support, warranty claims, after-sales service, or regulatory-related enquiries.

Customers are responsible for ensuring that any product purchased is suitable for their intended use and complies with applicable local laws, professional requirements, and import requirements.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data processing practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. The updated version will become effective when it is posted on Dentaldeal.co.uk.

We encourage you to review this Privacy Policy regularly.

 

16. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Dentaldeal.co.uk
Operator: Chongqing Tianqiong Network Technology Co., Ltd.
Chinese legal name: 重庆天穹网络科技有限公司
Business Registration Number: 91500107070300084A
Business Location: China
Office Address: No.27-2, 3rd Building, Neo-China Top City, No.1 Aoti Road, Yuanjiagang, Jiulongpo District, Chongqing 400050, China
Email: support@dentaldeal.co.uk
Phone: +86 2368438829
Business Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. UTC+8

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